Our goal is for you to be 100% satisfied with your purchase from USVERSUSTHEM.COM. If for any reason you are not satisfied we would be happy to do an exchange for you. For Exchange, please follow the directions below.

PRE-ORDERS

Processing time for pre-orders is 2 weeks unless stated otherwise this doesn't include production or shipping time.

This means once item is posted online there 2 weeks for you to place your orders once the pre-order is closed the item will be marked as sold out and orders will no longer be accepted. 

Orders will then be counted and placed into production 

Once we receive the garments from our supplier we ship asap 

Once orders are shipped you will receive an email from us with a USPS tracking number please allow up to 24 hours for USPS to update tracking 

The pre-order option is fairly new this helps guarantee you will receive the size of garment you want. We do not restock pre-order items unless we receive a high demand for the design so place your orders as soon as you see the design up on the site!

for more questions please email.

EXCHANGES

If you purchased an item from USVERSUSTHEM.COM and want to exchange it for a different color, size or style, you can do so by emailing info@usversusthem.com after you have received your shipment and stating the request for exchange. All exchanges are dependent on current stock. Please note the item you would like to exchange for and we will confirm it's availability. Return the item, within 10 days of receiving a confirmation from us, to the address below with a copy of your original receipt. We will ship the new items to the original ship to address at no extra charge.

All exchanges should be shipped via insured traceable mail in a secure package to the following address:

Us Versus Them
Attn: Mail Order
41658 Ivy St. #116
Murrieta, CA 92562
U.S.A.

 

NO RETURNS PLEASE